THE FACETRA PROMISE
Lifetime Warranty
Care for the pieces that matter. Find warranty information, everyday care guidance and support for your Facetra jewelry.
Contact our care team
Crafted with care
Thoughtful details. Lasting meaning.
Warranty support
Guidance for your Facetra piece.
Jewelry care
Advice for everyday wear.
Personal assistance
Connect with our care team.
OUR CARE TEAM
Here for your jewelry.
For warranty coverage, eligibility and service information for your Facetra piece, please contact our care team with your order details.
EVERYDAY CARE
Keep your piece
at its best.
- Store pieces separately in a soft pouch or lined jewelry box.
- Remove jewelry before strenuous activities or exposure to harsh chemicals.
- Ask our care team for cleaning guidance suited to your metal, gemstones and setting.
- If a stone feels loose or a clasp is damaged, stop wearing the piece and seek advice.
LET’S TAKE CARE OF IT
Speak with Facetra.
Have your order number handy. We’ll help you find the next step.